Frequently Asked Questions
Got questions about your custom artwork, orders, or shipping? You’ll find the answers here. If you still need help, our team is always ready to assist.
📩 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)
1. About Products & Customization
How do I place a custom order?
How do I place a custom order?
Choose your favorite style (Disney, Pixar, Anime, Cartoon-inspired), upload your photo, and add any notes for our artists. We’ll handle the rest.
What kind of photos should I upload for the best results?
What kind of photos should I upload for the best results?
Upload clear, high-resolution photos with good lighting. Avoid blurry, dark, or filtered images.
Can I request specific details or styles?
Can I request specific details or styles?
Yes! You can request backgrounds, outfits, or color themes to make your artwork more personal.
Will I see a preview before it’s printed?
Will I see a preview before it’s printed?
Yes, we’ll send you a digital preview for approval. Small adjustments are possible before printing.
2. About the Creation Process
Who creates the artworks?
Who creates the artworks?
Our talented artists use modern digital tools and refine each piece by hand to ensure it’s detailed and personal.
How long does it take to create my artwork?
How long does it take to create my artwork?
On average, it takes 1–3 business days depending on complexity and revisions.
Is each piece unique?
Is each piece unique?
Yes! Every artwork is custom-made from your photo. No templates, no duplicates.
3. About Shipping & Delivery
How long does shipping take?
How long does shipping take?
Standard shipping takes 7–15 business days depending on your location. Express options may be available.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by country.
How is my artwork packaged?
How is my artwork packaged?
All prints are carefully packed with protective materials. Framed artworks get extra secure packaging.
Can I track my order
Can I track my order
Yes, a tracking number will be provided once your order ships.
4. About Payment & Security
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure checkout methods.
Is my payment information secure?
Is my payment information secure?
Yes, all payments are processed through encrypted, secure systems.
5. About Revisions & Support
Can I request revisions to my artwork?
Can I request revisions to my artwork?
Yes, small adjustments are allowed before final approval. Major changes may incur
What if I’m not happy with the final product?
What if I’m not happy with the final product?
Contact us within 7 days of delivery. We’ll work on a solution — revision, replacement, or refund depending on the case.
6. About Gifts & Special Occasions
Can I send a custom artwork as a gift?
Can I send a custom artwork as a gift?
Yes, you can ship directly to the recipient and even add a personal note.
Do you offer gift wrapping
Do you offer gift wrapping
Yes, gift wrapping and personalized cards are available upon request.
Is this suitable for weddings, anniversaries, or birthdays?
Is this suitable for weddings, anniversaries, or birthdays?
Absolutely! Custom artworks make the perfect gift for any special occasion.